Terms and Conditions for Free 12-Month Extended Warranty on Godrej Refrigerators, Washing Machines, Chest Freezers, Air Coolers and Microwave Ovens

  1. This offer is valid for select products sold to customers across India during the period from 1st October – 20th November 2020.
  2.  

  3. We have taken care to ensure the best performance of Godrej Refrigerators, Washing Machines, Microwave Ovens, Chest Freezers & Air Coolers– products to be covered under the scheme as specifically set out below (“Product”) and are providing an additional (12) months warranty (from the date of purchase by the original purchaser) (“Warranty Period”) against manufacturing defects as per terms in this document.
  4.  

  5. The free 12-month extended warranty is applicable on the following products:
    1. All the models of Refrigerators
    2. All Convection Microwave Ovens mentioned below:

      GME 20CM2 FJZ Floral GMX 20CA7 PLM Plain GME 720 CP1 PM Gold Sprinkle
      GMX 25CA2 FIZ Floral GMX 23CA3 PLM Plain GME 528 CF1 PM Floral
      GMX 20CA2 FIZ Floral GMX 23CA3 PLM Golden Floral Floral GME 530 CF1 PM Mirror
      GMX 30 CA1 SIM Mirror GMX 23CA3 PLM Red Floral GME 530 CF1 PM-BLK Mirror
      GMX 25CA1 MIZ Mirror GME 734 CR1 PM Violet Floral GME 728 CIP1 QM-Silver Mist
      GME 30 CR1 BIM Black GME 720 CF1 PM Golden Orchid GME 528 CIP1 QM Plain
      GME 20CM1 Mirror GME 725 CF2 PZ Purple Petal GME 730 CP1 QM-Crimson Dawn
      GMX 20CA3 MKZ Mirror GME 725 CF1 PZ Cherry Blossom GME 723 CF2 PM-Yellow Tulips
      GMX 23CA1 MKM Mirror GME 728 CF1 PM Golden Rose GME 723 CF3 PM-Red Daisy
      GME 34CA1 MKZ Mirror GME 723 CF2 PM Red Floral GME 720 CF2 QZ-GOLDEN RIM
      GME 25GP1 MKM Mirror GME 723 CF3 PM Black Matrix GME 523 CF1 RM Floral
      GMX 20CA5 MLZ Mirror GMX 519 CP1 PZ White Rose GME 720 CP2 QZ Plain
      GMX 20CA6 PLZ Plain GMX 20 CA6 PLZ White Lily GME 733 CM1 SM Mirror Drop
      GMX 28CA3 MKM Mirror GMX 20 CA5 MLZ Silver Iris GME 728 CIP3 RM Mirror
      GMX 25CA3 MJZ Mirror GME 730 CR1 PZ Wine Lily GME 530 CR1 SZ Floral
    3.  

    4. Select models of Air Coolers as mentioned below:

      CL EDGE CBD 80  RBFN4  LIGR CL EDGE CBD 80  RQFT4 BL
      CL EDGE CBD 80  RBFN4 PR CL EDGE CBD 80  DQFT4  DKGR
      CL EDGE CBD 100  RBFN5  LIGR CL EDGE CBD 100  DQFT5  DKGR
      CL EDGE CBD 100  RBFN5 PR CL EDGE CBD 80  DRFTJ4  PR
      CL EDGE CBD 80  DBFT4  WNRD CL EDGE CBD 100  DRFTJ5  PR
      CL EDGE CBD 80  DBFT4 BL CL EDGE CBD 80  RRIT4  DKGR
      CL EDGE CBD 100  DBFT5  WNRD CL EDGE CBD 80  DRITK4  WNRD
      CL EDGE CBD 100  DBFT5 BL CL EDGE CBD 100  DRITK5  WNRD
      CL EDGE CBD 80  RQFT4  LIGR
    5.  

    6. Select models of Deep Freezers as mentioned below:

      DpFrz GCHW110R6SIB Htop DpFrz GCHW440R2SMB Htop
      DpFrz GCHW110R6SHC Htop DpFrz  GCHW520R2DIB Htop
      DpFrz  GCHW210R6SIB Htop DpFrz GCHW535R2DHC Htop
      DpFrz GCHW210R6SHC Htop DH EPenta 325E 51 COMFDDM Rw
      DpFrz GCHW275R6SHC Htop DH EPenta 425E 51 COMFDDM Rw
      DpFrz GCHW325R6SHC Htop DH EPenta 525E 51 COMFDDM Rw
      DpFrz  GCHW310R6SXB Htop DH EPenta 325C 31 CMF2M RW
      DpFrz  GCHW310R6SIB Htop DH EPenta 425C 31 CMF2M RW
      DpFrz GCHW310R6DXB Htop DH EPenta 525D 41 CMF2M RW
      DpFrz  GCHW410R2DXB Htop
    7.  

    8. Select models of Washing Machines as mentioned below:

      WS EDGE CLS 80 5.0 SN2 M WnRd WT EON ALLURE 7.5 RoGr PNA WSEDGE ULT 80 5.0 DB2 M WHBK
      WSEDGE CLS 80 5.0 PN2 M WNRD WT EON ALLURE 7.5 RoGr PHA WSEDGE ULT 80 5.0 DB2 M WHRD
      WS EDGE CLS 80 5.0 SN2 M RoPL WF Eon 600 PAE White WSEDGE ULT 85 5.0 DB2 M WHBL
      WS EDGE 8.0 Lv TB3 M WF Eon 600 PAEC White WSEDGE ULTS 80 5.0 DB2M CSBK
      WS EDGE 8.5 WnRd TB3 M WF Eon 6010 PAEC Silver WSEDGE ULTS 80 5.0 DB2M CSRD
      WS 850 CT 5.0 WnRd WF Eon 700 PASE White WSEDGE ULTS 80 5.0 DB2M CSGR
      WS EDGE PRO 850 ES WF Eon 7010 PASC Silver WTEON ADR 65 5.0 FDTH ROGR
      WSEDGE PRO 85 5.0 PB3M WNRD WTEON ALR 70 5.0 FISNS COBR WTEON ADR 65 5.0 FDTH GPGR
      WS EDGEPRO 900 ES WTEON ALR 70 5.0 FISNS GPGR WTEON ADR 75 5.0 FDTH ROGR
      WS 800 PD ROSE SPRINKLE WTEON ALR 75 5.0 FISNS ROGR WTEON ADR 75 5.0 FDTH GPGR
      WS 800 PDS LILAC SPRINKLE WTEON ALR 75 5.0 FISHS ROGR WTEON ALR C 70 5.0 FDTH ROGR
      WS 800 PDS - Gold Sprinkle WTEON ALR 70 5.0 FISHS MTRD WTEON ALR C 70 5.0 FDTH GPGR
      WS EDGE NX 1020 CPBR Rs Gd WSEDGE ULT 80 5.0 DB2M CSBK WTEON ALR 70 5.0 FISGS MTRD
      WT EON AUDRA 620 PDNMP Co Br WSEDGE ULT 80 5.0 DB2M ROSP WTEON ALR 75 5.0 FISGS ROGR
      WTEON ADR 60 5.0 FDTNS COBR WSEDGE ULT 85 5.0 DB2 M CSBL WT EON 620 A Gp Gr
      WT EON AUDRA 650 PDNMP Gp Gr WS EDGE DIGI 850 POUE Li Sp WTEON 600 AD 5.0 ROGR
      WT EON AUDRA 700 PDNMP Ro Gr WS EDGE DIGI 85 5.0 PB2 M CNRD WTEON 700 AD 5.0 ROGR
      WT EON ALLURE CLS 700 CANMP Gr WSEDGE DIGI 85 5.0 PB2 M LISP WTEON 650 AD 5.0 ROGR
      WT EON ALLURE CL 7.5 GpGr can WS EDGE DIGI 85 5.0 PB2 M GPGR WTEON ALR C 75 5.0 ROGR
      WT EON Allure 700 PANMP Co Br WTA Eon 650 CI - Autumn Red WTEON ALR C 70 5.0 ROGR
      WT EON Allure 700 PANMP Gp Gr WTA EON 650 CI - Graphite Grey WSEDGE 8.0 TB3 M LVDR
      WT EON ALLURE 700 PANMP 5.0 Gp WTA EON 700 CI Co Br WS EDGEPRO 900 ES
      WT EON Allure 700 PAHMP Mt Rd WTA EON 700 CI 5.0 ROGR WS EDGE NX 1020 CPBR Rs Gd
    9.  

  6. This scheme is applicable only for sale through Godrej Exclusive Brand Outlets, Godrej Preferred Brand Outlets, authorized dealers and authorized retail counters, official e-store (shop.godrejappliances.com) and e-commerce websites and is confined to the first purchaser only and is non-transferable.
  7.  

  8. Warranty is applicable from the date of purchase i.e. invoice date, against defective material or workmanship. In case of any such defects, Godrej & Boyce Manufacturing Company Limited — Appliances Division undertakes to get the appliances repaired under the Warranty Period, subject to terms and condition as set out under this document.
  9.  

  10. To avail the benefits customer has to:

    1. Register themselves on site www.godrejsmartcare.com with product and invoice details within 7 days of purchase.
    2. In case the customer fails to register, the warranty will not be considered for any extension and the original warranty for the one year will only be applicable.
  11.  

  12. Repairs and replacement of spare parts will be carried out through Godrej Appliances authorized service provider.
  13.  

  14. Godrej or its authorized service provider (ASP) will collect any parts or components replaced.
  15.  

  16. Parts Covered and Not Covered: As per below table:

    Product Parts Covered Parts Not Covered
    Refrigerator Direct Cool

    Compressors, evaporator and condenser if external: relay, Capacitor, overload protector, PCBs, sensor, thermostat, Capillary, drier and gas charging.

    One Preventive Maintenance Service per year.

    Outer body, Colour Components, Gasket, Plastic, glass, bulb, power cord and rubber parts
    Refrigerator Frost Free

    Compressors, evaporator, condenser if external; relay, overload protector, capacitor, PCBs, sensor, thermostat, defrost timer, bi-metal thermostat, fan motor, defrost heater, Capillary, drier and gas charging.

    In case of gas leak in condenser portion embedded in cabinet, as in some refrigerator models, an external condenser will be added/ fitted whenever possible, to restore the basic working of the refrigerator sealed system.

    One Preventive Maintenance Service per year

    Washing Machine Semi-Automatic

    Spin and Wash motors, capacitors, controls,(timers), gear assembly & buzzer.

    One Preventive Maintenance Service per year.

    Outer Cabinet, Plastic, Rubber,sheet metal, power cord and Glass parts
    Washing Machine Fully Automatic

    Motors, inlet valves, drain valves, program timer, mechanical assembly, buzzer, on/off switch and water level sensor.

    One Preventive Maintenance Service per year.

    Microwave Oven

    Magnetron, control panel, PC board, fan motor,capacitor, diode, micro-switch, heater,thermostat, timer, transformer, turntable motor,internal wiring, keyboard.

    One Preventive Maintenance Service per year.

    Outer Cabinet, Plastic, Rubber, sheet metal, power cord and Glass parts
    Deep Freezer

    PCB, Thermostat, Drier, Compressor, OLP, Relay, Capacitor, Fan Assembly, Gas charging and Condenser if external.

    One Preventive Maintenance Service per year.

    Evaporator Tank, Cabinet, Plastic, Rubber, sheet metal, power cord and Glass parts
    Air cooler Fan motor No other parts covered. Failure of the fan motor on account of voltage issue/damage
  17.  

  18. In case of any conflict, the decision made by Godrej will be final.
  19.  

  20. The Warranty Period on the replaced or repaired Product shall be reduced to the balance period, as computed from the date of the first sale of the Product.
  21.  

  22. Product features, specifications and warranty terms are subject to change without notice.
  23.  

  24. The warranty does not apply to:

    1. Any customizations made by the customer, including changes in size. Warranty does
    2. not cover accessories to the appliances.
    3. Damages/defects arising from transport, rough handling, misuse or repair by an unauthorized person, damage by rodents and insects or by accidents, heat, misuse, fire, flood or act of god will not be covered under extended warranty scheme.
    4. Any problem arising from voltage fluctuation beyond the range mentioned in the user manual/product specification and/or use of improper power supply, electrical socket, connection or installation will not be covered under extended warranty scheme.
    5. Failure of condenser and evaporator coil due to deterioration due to site/climatic
    6. The condition will not be covered under the extended warranty scheme.
    7. No service charges for the parts covered in the warranty.
    8. Special discount on the service charges for the part not covered in the warranty.
    9. The extended warranty is limited to repairs and replacement of certain spare parts that are referred to in clause 6 of terms and conditions stated above and thereby does not cover the product replacement in any circumstances.
  25.  

  26. Instructions for the customers:

    1. To avail, the benefits customer has to register themselves on site www.godrejsmartcare.com with product and invoice details within 7 days of purchase.
    2. In case the customer fails to register, the warranty will not be considered for any extension and the original warranty for the one year will only be applicable
    3. The defective Product will be repaired or replaced by Godrej in a reasonable period at Godrej's discretion. Godrej's decision in terms of damage found shall be final and binding and Godrej shall hold the final right to decide the applicability of the warranty terms, including the decision to repair/ replace the Product, will be at Godrej's discretion based on the report submitted by Godrej's service representative.
    4. This warranty will be valid only for sale through Godrej Exclusive Brand Outlets, Godrej Preferred Brand Outlets, authorized dealers and authorized retail counters and e-commerce websites. The warranty must be signed & stamped by the dealer and must be produced along with the original bill at the time of any claim.
    5. The product should include the original label which shall serve as a means of identification of the product to confirm the warranty.
    6. Please inform them regarding the details of the defect, model details and serial no (if any) of the product.
    7. The transportation cost will be charged to you and any cost incurred towards complaint attendance is also to be borne by you.
    8. All transportation and handling expenses incurred while repairing will be payable by the customer.
    9. For appliances installed beyond municipal limits of the jurisdiction of the authorized service provider[ASP], charges towards technician's visit and other incidentals will be borne by the customer.
    10. In the event of a defect developing in the product, contact our service team through our authorized toll-free number 18002095511 immediately.
  27.  

  28. Warranty voids if:

    1. The Warranty Card is not completed properly at the time of purchase
    2. The completed Warranty Card is not presented to the authorized personnel at the time of service. The service terms stated in this warranty shall be your sole and exclusive remedy in the event of a product failure during the warranty period. Godrej shall not be liable for incidental or consequential damages arising out of the use of this product or inability to use this product, or for the breach of this or any other express or implied warranty. Godrej does not warrant that this product is suitable for any person's medical condition. Godrej makes no warranty beyond what is contained in writing. Godrej does not authorize any person to create for it any other obligation or liability in connection with this warranty.
  29.  

ANY AND ALL IMPLIED WARRANTIES ON THESE PRODUCTS, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY, WHICH BEGINS WITH THE DATE OF PURCHASE BY YOU. THE SERVICE TERMS STATED IN THIS WARRANTY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. GODREJ SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT OR INABILITY TO USE THIS PRODUCT, OR FOR THE BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY. GODREJ DOES NOT WARRANT THAT THIS PRODUCT IS SUITABLE FOR ANY PERSON'S MEDICAL CONDITION. GODREJ MAKES NO WARRANTY BEYOND WHAT IS CONTAINED IN WRITING. GODREJ DOES NOT AUTHORIZE ANY PERSON TO CREATE FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THIS WARRANTY.

CLAIMS, IF ANY, ARISING FROM OR UNDER THIS DOCUMENT, WILL BE RESTRICTED TO COURTS WITHIN THE MUMBAI JURISDICTION ONLY AND WILL BE SUBJECT TO THE LAWS OF INDIA.

 

Terms and Conditions for 5 YEAR EXTENDED WARRANTY SCHEME on Godrej air conditioners with copper condenser

Coverage: All functional parts (Compressor, Inverter Controller Drive, Indoor PCB, Fan Motors, Heat Exchanger Coils) & Gas Charging

The Air Conditioner will have extended warranty on functional parts from the date of installation, subject to the following conditions:

  1. The extended warranty will be applicable only, when the customer registers the product, within 7 days of purchase/installation & have the AC installed through Godrej authorized Service Provider, through the below process:

    1. SMS ACEXWAR to 9223070107
    2. Call on 18002095511 with details for registration
    3. Online Registration on the website: www.godrejsmartcare.com
  2.  

  3. During the standard 1st Year warranty period, the customer is entitled to 2 Preventive Maintenance services per year, free of cost.
  4.  

  5. From 2nd Year onwards, Customer needs to get the Air Conditioner, regularly serviced through Godrej authorized Service Provider.
  6.  

  7. Routine / Preventive Service from 2nd Year till 5th year shall be on chargeable basis @ Rs.599 + GST per Service. The customer must avail 2 Preventive Maintenance Service per Year, from 2nd Year onwards till the 5th Year.
  8.  

  9. The customer can pay for every service done, every 6 Months, and has a choice, to pay for all the 4 Years preventive maintenance services, Viz. 8 Services, together by paying the full amount of 599 x 8 Services = Rs.4792 + GST
  10.  

  11. The 5-year extended warranty scheme is also applicable for purchase made through E-commerce.
  12.  

  13. Exclusions:

    1. Unit installed at abnormal conditions, with improper electrical wirings, voltage uctuations, external conditions and improper use, defects/damages resulting from force majeure situations, and defects arising other than manufacturing defects/damages are not covered under extended warranty.
    2. This extended warranty offer does not apply to institutional sales or Bulk Orders.
  14.  

Terms and Conditions subsidised installation on Godrej air conditioners

  1. Scheme Period - 1st October 2020 to 31st October 2020
  2.  

  3. The below will be the rates for tertiary consumer sales, on Godrej Air Conditioners.
  4.  

  5. Within Municipal Limits

    1. All 5 Star Inverter Split ACs & 2Tr Split ACs: Rs.399 + GST to be charged to the customer.
    2. 1Tr & 1.5Tr 3 Star Inverter Split ACs: Rs.899 + GST to be charged to the customer.
    3. 1Tr & 1.5Tr 3 Star Fixed Speed Split ACs: Rs.1050 + GST to be charged to the customer.
    4. Window ACs will be charged at Standard Rate.
  6.  

  7. Outside Municipal Limits

    1. All 5 Star Inverter Split ACs & 2Tr Split ACs: Rs.599 + GST to be charged to the customer.
    2. 1Tr & 1.5Tr 3 Star Inverter Split ACs: Rs.1099 + GST to be charged to the customer.
    3. 1Tr & 1.5Tr 3 Star Fixed Speed Split ACs: Rs.1250 + GST to be charged to the customer.
    4. Window ACs will be charged at Standard Rate.
  8.  

  9. For Ecommerce, the charges applicable outside Municipal Limits will be applicable.
  10.  

  11. The subsidised installation charges are for tertiary consumer sales through retail sales & not applicable to institutional sales.