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Frequently asked Questions

Where all does www.shop.godrejappliances.com deliver?

www.shop.godrejappliances.com delivers across the country to over 2700 Pincodes. These deliveries are made by Godrej Appliances through their own network. Since there is a constant addition of pincodes, the exact number might vary from time to time.

How will I know whether I can get delivery in the areas that I live?

You can call on our 24/7 IVRS 022 - 40174636 or raise a query on live chat to find out if we deliver to your area

What are the payment options that I can avail of while placing an order?

The following payment options are available

  1. Credit Cards (Visa / Master)
  2. Net Banking across Banks
  3. Debit Cards (Visa / Master)
  4. EMI facility (Only for ICICI Bank , Axis Bank, Kotak Mahindra and IndusInd Bank Credit Cards)

We will shortly be adding American express and Cash on Delivery options. 

What is Net Distribution and what is their relationship with Godrej Appliances ?

Net distribution is the authorized online e-retailer of Godrej Appliances. www.shop.godrejappliances.com is set up and operated by Net Distribution Services Pvt ltd.

Is there a charge for delivery?

No there is no charge for delivery currently. Delivery is free for all orders across the country.

What if I'm not home to receive my order?

You will receive a call inquiring about the time best suited for delivery of your appliance purchased on this site. Hence it is very important that you share your contact numbers accurately. Please give a delivery time that will suit your schedule in the comment section on the checkout page.

What is Cash on Delivery and how does it work? Does www.shop.godrejappliances.com Offer Cash on Delivery?. Are there any terms & conditions for a Cash on Delivery purchase?

Cash on delivery is a post paid order, where the customer will need to pay cash before the acceptance of the product. The customer may need to furnish other identity details in case the orders is above a threshold limit of over Rs 10000/-.

Currently the cash on Delivery option is not yet enabled. We will be introducing cash on Delivery shortly

Can I place the order online and pick up my order from your Store which is nearest to me?

You cannot place the order online and collect from the store. All orders placed online will be sent directly to the shipping address mentioned while placing the order.  

What is your exchange policy?

Orders once delivered cannot be exchanged. In case there is a manufacturing defect, then the product can be exchanged.  In case of a manufacturing defect , please contact the Godrej SmartCare service centre immediately and the Godrej service staff will guide you on the next steps with reference to the replacement of the product.

Can I cancel my order? 

Orders can be cancelled within 24 Hours of placing the order. To cancel your order please send us an email on support@shop.godrejappliances.com or call us on our 24/7 IVRS 022 - 40174636 with your name , order number , order date and your mobile number. Our team will call you and confirm the cancellation.

Orders cannot be cancelled post 24 hours of order placing.

When and how will get my refund in case of cancellation or product return?

Refunds are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank and the gateway.

www.shop.godrejappliances.com does not have influence on the time lines except processing the refund. The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it’s a credit card.

You will receive email intimation from www.shop.godrejappliances.com about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.

What if products ordered by me are out of stock?

All products shown on the web store are products in stock. In a exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.

How do I track my order once it is placed

Step 1 : You will receive an order confirmation on Email and SMS on the registered email address and Phone Number

Step 2: As soon as the order is shipped you will receive another email and SMS on your registered number with the tracking details

You can also log into your account and view the shipping details.

Can I change my order once it has been placed?

We don’t accept changes in the order once they are placed. However If  changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery . These changes are at the sole discretion of Godrej Appliances and Net Distribution Services.

I want to Place bulk orders or need some specific products who do I contact?

You can write into support@shop.godrejappliances.com with “Bulk Order :” as the subject line, we will assist you with quotes and information based on the emails.

What is the warranty on the products that I have bought ? Do I need to register my product for warranty ?

Please refer to the respective product pages for warranty details

To purchase an extended warranty, to upgrade your warranty or to check if your product is within its warranty period, please call the Godrej SmartCare call center by dialling 18002095511

Where are all the service centres of Godrej Appliances, and how I do I get in touch with them for my needs ?

Godrej Appliances has services centres across the country. For any service related query or issue please call the service call center 18002095511

Which credit/ debit cards does Godrej support?

Payments are accepted through certified third party payment gateways. Currently all Visa and Master Credit cards will be accepted 

How do I know that my credit/ debit card payment is safe?

Payments are accepted through certified third party payment gateways. These gateways are certified for all security aspects. 

Can I pay through Net banking? What is the procedure?

Yes , one can pay through net banking. You need to select net banking as an option on the checkout page and you will redirected to the payment gateway. You will need to select net banking and the bank you wish to pay from and make the payment.

Does Godrej offer an EMI option?

Yes, we offer an EMI option for ICICI Bank , Axis Bank, Kotak Mahindra and IndusInd Bank Credit Cards only for orders above Rs.3000/-. Kindly confirm the terms of conditions with your concerned bank before availing this option.

Does my Billing address and the shipment address have to be the same?

No , the shipping address can be different from the billing address in the case of prepaid orders. For Cash on Delivery orders, the billing and the shipping address will need to be the same.

Do I need to create an Account on www.shop.godrejappliances.com to place an order?

You will need to register on the site to place an order.

What is the benefit of creating an account on www.shop.godrejappliances.com?

There are various benefits of creating an account on the www.shop.godrejappliances.com, some of the benefits are marketing information on promotions and products, special offers to dostore.com customers.

Once you have placed an order, the address will be stored in your account making all future transactions easier and quicker. You can also log in review the order history of all the transactions done on that account.